UCLEAR Digital WebStore Return Instructions

14 Day Money Back Guarantee on Purchases Made Via the UCLEAR Store

We want you to be totally psyched about the products you purchase directly from the UCLEAR store.  If at any time within 14 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 14 Day Money Back Guarantee. Also, associated shipping fees are not refundable.

How To Return Your UCLEAR Store Purchase

If you bought your product directly from www.uclear-digital.eu/ you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise.

Request an RMA (Return Merchandise Authorization) number from UCLEAR Customer Support by clicking on the Get Support Help page under the Support tab.
Package products and write the RMA number on the outside of the box and send it back to us at the following address:

UCLEAR Returns
Faradaystraat 19
6718 XT  EDE
The Netherlands

Warranty Repair & Replacement Instructions

UCLEAR will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. UCLEAR is not responsible for shipping costs associated with warranty returns.

Before sending anything back to UCLEAR,  please contact our Customer Support Team by clicking on the Get Support Help page under the Support tab. We are often able to solve the problem quickly via email.
If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.

Package products and write the RMA number on the outside of the box and send it back to us at the following address:

UCLEAR Returns
Faradaystraat 19
6718 XT  EDE
The Netherlands

Returns that don’t qualify for warranty coverage will be returned to customers. It is very important that you communicate with UCLEAR Customer Support Team before sending in your return. Please contact our Customer Support Team by clicking on the Get Support Help page under the Support tab or by emailing sales@uclear-europe.com.